FAQs

FAQs

Do you offer ring sizing?

We do!  Most of our rings can be sized up or down two sizes for an additional amount, please DM us if you are interested so we can provide you an estimate.  That said, not all ring can be resized, and some have limitations-please see the notes on individual listings and inquire about sizing before purchasing.

Once the ring is resized unfortunately, we cannot accept returns for a refund

When will my order be ready?

Your order will ship out within 3 days via USPS standard shipping. Once your order ships you will receive an email confirmation with a tracking number

What is the shipping policy?

We provide free standard shipping via USPS within the United States

If you require expedited shipping, please reach out to us and we can work something out

At this time, we do not ship internationally.

Do you accept returns/exchanges?

We understand that sometimes you need to see things in person to know if they are the right fit.  Therefore, we accept undamaged returns in their original condition within 7 days of receipt of your items for a full refund minus the return shipping charge.

Please let us know as soon as possible if you want to return. 

Any items that were sized/altered or discounted prior to shipping out are not eligible for return

You will receive a credit via email once we have received the item

To set up a return please email kelly@bronzevilleestatejewelry.com

Damaged items

We do our best to ensure all our pieces are intact when shipped and that the packaging is sturdy enough to survive the shipping process.  If your piece arrives damaged, please notify us upon receipt of the item.

We will assess the damaged item to determine if it qualifies for a return or exchange.  We may request photographs or a physical description of the issue with said item. 

If it appears that the item was damaged in shipping, we request that you send the piece back to us (at your cost) and we can lodge a complaint with the shipping company that provided the delivery.

Do you offer appraisal services?

At this time, we do not offer appraisal services